Terms and Conditions
Use of this web site is
governed by the terms and conditions set forth on this page. Use of this web site
or placement of a order thru any means indicates the customers
acceptance these terms and conditions.
While
it is rare that a customer needs to contact us after they placed their
order there are links to forms on this page a customer can use 24 / 7.
Email and order is sent to address customer provided during
payment
process.
Customer wishes to track their order.
If you ordered by phone the tracking information may be available 12:00 noon one business day after
the order's estimated shipping date by
clicking here Track
Order
( refer to invoice number ).
If you ordered online follow instructions on invoice we emailed
you.
Customer wishes to report that a box is late being delivered.
If customer contacts freight company or freight company contacts
customer
and there is a problem customer must
contact us within one day of the contact by
emailing us Late
Delivery Form so we can
investigate and contact you back.
If freight company
contacts us that there is a problem we will contact customer.
Customer wishes to cancel their order before it
shipped.
If customer wishes to cancel order
before order was suppose to be shipped
email us Cancel Order Form
. We suggest customer also
call us so we can stop process as
soon as possible. Customer is responsible for costs incurred by
us to point at which request is considered
received.
Customer wishes to report that part of a order is missing.
If customer has received all boxes they were suppose to receive and feels they have
not received all of the product email us Missing Product Form
within seventy two hours of the time product was
delivered so
we can investigate. Why seventy hours days
? Reason product is
missing could be due to freight company and they have a time limit policy for
investigating problems.
Customer wishes to return a product
for a reason not caused by freight company.
If customer wishes to return a
product due to a reason not caused by freight company click here Return Form
to request a return authorization within seventy two hours of time product was delivered.
Customer returns product. If product has a value of more than
$100.00
we suggest customer insure it. Product and packaging must be
received in
original condition with
a copy of our return authorization to location specified within
ten days
of the date of our return authorization. If
returned properly we will issue a
credit of eighty percent of product’s cost, shipping both ways and
packaging costs
are not refundable. We will e-mail customer that credit has been processed.
Orders shipping to any where
other than a street address in USA 48 states are final.
Customer wishes to report that a product
was delivered damaged.
For orders shipping to street address
in USA 48 states if customer receives a product already damaged email us Freight
Damage Form within seventy two hours of time product was
delivered. Why seventy
hours ? Freight companies have a time limit policy
for investigating problems which is based on time product was delivered.
We will report damage to Fed Ex.
Fed Ex will contact customer and if confirmed deliver product back to us. We will
inspect product and if confirmed, we will file damage
claim ( unlike some companies ). We will re-ship exact same
product to customer. Orders shipping to any where other than
street address in USA 48 states it is freight companies policy
that customer file claim.
Customer has a question about a
charge from us on their credit card account.
The customer must email us Credit Card Form
within forty five days of date of charge or
is forever barred from disputing charge.
Extra charges on International
Orders
International customers are responsible for any
additional charges such as but not limited to customs, duties and
taxes. In the past we have used a way to ship international orders
where customs and duties were not charged but no guarantee.
Miscellaneous
Headings in these terms and
conditions are for convenience only and have no legal or
contractual effect. Interior Plant Designs, Inc.
dba Silk Plant Jungle
is legal company name. Name of person and or company on method of payment is
customer named throughout these
terms and conditions and is solely responsible
for all payments, circumstances and conditions surrounding order.
Prices are in US dollars. Silk Plant Jungle accepts no
responsibility for any alleged harm or damage caused by a product
purchased from Silk Plant Jungle. No warranty applies. Descriptions of
products are approximate. The
shipping and delivery dates are approximate and have no
contractual effect.
When a customer emails or calls Silk Plant Jungle
the date and time they are considered received is based on eastern time zone
plus
one
business day.
If a customer sends us a email that includes a attachment the attachment will not be opened
due to viruses and is considered not received. Whether or not a
email sent by Silk Plant Jungle
was received by customer has no contractual effect.
Customer is
financially responsible for any errors in billing or shipping
information that customer provided that results in
extra costs.
Silk Plant Jungle is not a freight
company and arranges for shipping of order as a
convenience to customer. Customer has the right to arrange
shipping of order. Silk Plant Jungle is not responsible for
or has any control over freight companies actions or policies.
Customer is barred from canceling, returning or refusing delivery
of a order without prior written authorization from Silk Plant
Jungle and is considered an authorized return. The customer is responsible
for any tax due on a order.
All
sales are
final on products that are on sale, products with a stock number ending in the letter " C
" or " P " which means it is a custom made,
custom potted product, special ordered
products, when customer
arranges for shipping, unauthorized returns and authorized returns that does not comply with Silk Plant Jungle’s
terms and conditions.
When Silk Plant Jungle emails customer to have a return
picked up due to the return does not comply with Silk Plant
Jungle’s terms and conditions the return
must be picked up within three business days of date of Silk
Plant
Jungle’s email notification or product is considered to
have no value, action as no effect on initial transaction and
product will be disposed of at Silk
Plant Jungle's discretion. If customer is having a returned
product picked up and product has to be re-packaged in order to comply with freight companies packaging
policies customer is responsible for paying Silk Plant Jungle
$25.00 per box.
If customer makes a
unauthorized return or a authorized return that does not comply
with Silk Plant Jungle’s terms and conditions and the customer
states they are refusing to pick up return and or filing or filed a credit card dispute
product will be stored by Silk Plant Jungle pending out come of credit card dispute or
legal action. If Silk Plant Jungle is
found not to be responsible by credit card company who issued credit card used to pay for
order or by a court of
competent jurisdiction customer owes Silk Plant Jungle five
dollars per day per box for storage fees until dispute is
resolved to Silk Plant Jungle's satisfaction, dispute is resolved
by the credit card company that issued the credit card used to pay
for the order or resolved by a court of
competent jurisdiction. Silk Plant Jungle is
not responsible for condition of product while it is being stored.
If customer
tells Silk Plant Jungle they are going to file or has filed a credit card dispute and
customers reason for dispute
is false or does not comply with Silk Plant Jungle's Terms
and Conditions Silk Plant Jungle reserves the right to charge the customer a
minimum of but not limited to two hundred fifty dollars for each dispute or legal action even
if dispute is about same transaction in conjunction with any other charges
that pertain as outlined in these terms and conditions.
Any money due to
Silk Plant Jungle is considered to be a debt. A customer who
owes a debt to Silk Plant Jungle will be charged for
Silk Plant Jungle's labor including time spent in court, Silk
Plant Jungle's office work labor, Silk Plant Jungle's office
machines usage and supplies, legal
costs and court costs necessary to enforce and uphold Silk Plant
Jungle's policies
and collect debt. Silk Plant Jungle
hourly rate is one hundred dollars. Interest rate on debts is
thirty percent
apr.
Content in this web site is owned by Silk Plant Jungle. Anyone coping
the content of this web site will be fined and prosecuted under fullest extent of Federal
Copyright Laws and South Carolina Law.
Orders are deemed to have taken place at
our location in Columbia, South Carolina, City of Columbia, County of Richland.
Terms and Conditions and relationship between user or customer and
Silk Plant Jungle shall be governed by the laws of State of
South Carolina without regard to its conflict of law provisions
whether Silk Plant jungle is the defendant or plaintiff.
The user or customer and Silk Plant Jungle agree to submit to personal
and exclusive jurisdiction of Courts of the State of
South Carolina, City of Columbia, County of Richland and
waive a jury trial. Silk Plant Jungle's failure to exercise or
enforce any right or provision of terms and conditions shall
not constitute a waiver of such right or provision. If any
provision of terms and conditions is found by a court of
competent jurisdiction to be invalid, parties nevertheless
agree that court should endeavor to give effect to parties
intentions as reflected in provision and agree that other
provisions of Agreement remain in full force and effect. Customer agrees that regardless of any other companies policy,
statute or law to contrary, any claim or cause of action
arising out of or related to purchasing of product from Silk Plant
Jungle must comply with Silk Plant Jungle’s Terms and Conditions.
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